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Terms and Conditions
General
By requesting a product or service from Computer Angels you
accept these terms and conditions. These terms and conditions are
subject to change at any time, and it is your responsibility to
check these terms and conditions each time prior to purchasing from
Computer Angels.
Goods Supplied
Goods supplied to the customers remain the property of Computer
Angels until such time as they have been paid for in full. In the
event of insolvency or liquidation the customer agrees to allow
Computer Angels or its agents reasonable access to such goods in
order to facilitate their removal.
Caring for your Equipment
Where we take equipment back to our workshop or offices we undertake
to take good care of it and to return it in the same condition
as we received it (or more usually in better condition than we
received them it). Let us know if you are aware of any deficiencies as
soon as possible and we will endeavour to sort things out.
In the unlikely event of us being responsible for losing or damaging
a piece of equipment we undertake to replace it with a piece of
equipment of similar or better specification.
Data Privacy
Computer Angels undertake to safeguard your equipment and data as
far as is reasonably possible.
Where backups are taken in our workshop we may retain this data for
three months or longer as a matter of course to safeguard you in the event of
subsequent data loss, however we undertake to respect your privacy;
your data is secured and staff policy expressly forbids unauthorised
access to this data.
Computer Angels will as a matter
of course record passwords related to work we have carried out or
equipment that we have installed as a service to our clients. This
data is securely stored
and encrypted where we deem it necessary.
Data Loss
We take all reasonable precautions to prevent the loss of client
data whether working on site or in our offices. We are conscious
that backing up data is a time consuming task, and when working on
site we are less likely to routinely back up data unless we perceive
a real risk of data lost,
in order to keep your charges as low as possible.
However when working with systems that often already have problems
it is inevitable that from time to time data loss will occur. When
this happens we undertake to make all reasonable effort to recover
this data using our in-house expertise, and at out own expense. If
we are still unable to recover lost data we will then compensate
customers on a case-by-case basis.
By accepting our services the customer agrees
to indemnify Computer Angels from any losses arising from data loss
as a result either directly or indirectly from our work. This clause
is not an attempt to avoid responsibility, but rather an attempt to
avoid vexatious litigation - our view is that if it really was that
important then you would have backed it up anyway.
Cost Plus Procurement
Where we undertake to procure equipment on a cost plus basis cost is
taken as the purchase price of the equipment, as well as shipping,
miscellaneous duty charges, and any other surcharges and expenses
that we incur or have to pay to suppliers or other third parties. We
will happily provide you with documentation to support this price.
On occasion we will work on
a zero margin basis and charge for the time taken to arrange
procurement of goods. As we have no profit margin to protect us from
the costs associated with returns we reserve the right to charge
administration fees for returns under warranty or otherwise.
The Rest of the Small Print
Contracts between you and Computer Angels shall be governed
by English Law and you and Computer Angels submit to the exclusive
jurisdiction of the English courts.
Where credit terms are allowed, terms of payment are strictly
net and payable 7 days from the date of our invoice. Computer Angels
reserves the right to implement charges on accounts outstanding
beyond the time specified in this condition. A surcharge of 5% of
the value of the goods ordered may be implemented if the payment due
remains outstanding for the period of greater than 60 days after the
date of the Company's invoice. Interest is applicable to outstanding
amounts and the rate of interest charged shall be 2% per month from
the due date until payment is made
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