How We Work
Many businesses, especially those using servers, should keep to a planned schedule of maintenance and housekeeping.
We start by offering a full audit of your systems, and if we think your business requires it we will suggest a monthly maintenance schedule that is tailored to your needs and agreed with you in advance.
This will allow us to stay on top of your systems and network. Your maintenance schedule allows us to anticipate problems, thereby reducing the likely level of call-outs needed to deal with technical issues.
On those occasions when technical problems do arise, Computer Angels will provide an excellent response in terms of both speed and technical competency. We will provide you with a guaranteed service level; all your critical problems will receive our attention within four hours or less (in practice this figure is closer to two hours). Our fleet of scooters, and South West London footprint, provide us with unmatched response capabilities and enable us to offer clients our services without charging for travelling time.
Paying for the services you receive
During all call-outs we take comprehensive notes of the work we undertake. You may elect to pay on a call-by-call basis or by monthly invoice. Our billing system will fully itemise the service provided so you now what you are paying for; we do not hide behind blanket terms such as ‘consultancy’.