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Terms and Conditions

General

Computer Angels is the trading name of Computer Angels Limited (Company number 5323507). By requesting a product or service from Computer Angels Limited you accept these terms and conditions. These terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions each time prior to purchasing from Computer Angels Limited.

Goods Supplied

Goods supplied to the customers remain the property of Computer Angels Limited until such time as they have been paid for in full. In the event of insolvency or liquidation the customer agrees to allow Computer Angels Limited or its agents reasonable access to such goods in order to facilitate their removal.

Caring for your Equipment

Where we take equipment back to our workshop or offices we undertake to take good care of it and to return it in the same condition as we received it (or more usually in better condition than we received them it). Let us know if you are aware of any deficiencies as soon as possible and we will endeavour to sort things out.

In the unlikely event of us being responsible for losing or damaging a piece of equipment we undertake to replace it with a piece of equipment of similar or better specification.

Data Privacy

Computer Angels Limited undertake to safeguard your equipment and data as far as is reasonably possible. Where backups are taken in our workshop we may retain this data for three months or longer as a matter of course to safeguard you in the event of subsequent data loss, however we undertake to respect your privacy; your data is secured and staff policy expressly forbids unauthorised access to this data.

Computer Angels Limited will as a matter of course record passwords related to work we have carried out or equipment that we have installed as a service to our clients. This data is securely stored and encrypted where we deem it necessary.

Data Loss

We take all reasonable precautions to prevent the loss of client data whether working on site or in our offices. We are conscious that backing up data is a time consuming task, and when working on site we are less likely to routinely back up data unless we perceive a real risk of data lost, in order to keep your charges as low as possible.

However when working with systems that often already have problems it is inevitable that from time to time data loss will occur. When this happens we undertake to make all reasonable effort to recover this data using our in-house expertise, and at out own expense. If we are still unable to recover lost data we will then compensate customers on a case-by-case basis.

By accepting our services the customer agrees to indemnify Computer Angels Limited from any losses arising from data loss as a result either directly or indirectly from our work. This clause is not an attempt to avoid responsibility, but rather an attempt to avoid vexatious litigation - our view is that if it really was that important then you would have backed it up anyway.

Cost Plus Procurement

Where we undertake to procure equipment on a cost plus basis cost is taken as the purchase price of the equipment, as well as shipping, miscellaneous duty charges, and any other surcharges and expenses that we incur or have to pay to suppliers or other third parties. We will happily provide you with documentation to support this price.

On occasion we will work on a zero margin basis and charge for the time taken to arrange procurement of goods. As we have no profit margin to protect us from the costs associated with returns we reserve the right to charge administration fees for returns under warranty or otherwise.

Zero Markup Procurement

Where we undertake to procure equipment on a zero-markup basis cost is taken as the purchase price of the equipment, as well as shipping, miscellaneous duty charges, card transaction charges and any other surcharges and expenses that we incur or have to pay to suppliers or other third parties. We will happily provide you with documentation to support this price. As we have no profit margin to protect us from the costs associated with returns we offer goods without warranty other than that offered by the manufacturer. Should you wish us to manage any warranty issues we reserve the right to charge administration fees for returns under warranty or otherwise.

Torts (Interference with Goods) Act 1977

Please ensure that you leave correct contact details when leaving goods with us so that we can arrange the return of these goods to you. Goods will be kept for a period of three months after repair. Should the customer fail to collect their goods, or if we are unable to contact the customer to arrange return of the goods within this period, they will be disposed of.

The Rest of the Small Print

Contracts between you and Computer Angels Limited shall be governed by English Law and you and Computer Angels Limited submit to the exclusive jurisdiction of the English courts.

Where services are supplied we shall have a special lien on all goods for charges on such, and shall also have a general lien against the owner of any such goods, for any monies on account due from the owner. If any lien is not satisfied within a reasonable time, we may at our absolute discretion, sell the goods concerned and apply the proceeds towards discharge of the lien, and the expenses of the sale.

Where credit terms are allowed, terms of payment are strictly net and payable 7 days from the date of our invoice. Computer Angels Limited reserves the right to implement charges on accounts outstanding beyond the time specified in this condition. A surcharge of 5% of the value of the goods ordered may be implemented if the payment due remains outstanding for the period of greater than 60 days after the date of the Company's invoice. Interest is applicable to outstanding amounts and the rate of interest charged shall be 2% per month from the due date until payment is made

Except in respect of death or personal injury caused by Computer Angels Limited’s negligence, or liability for defective products under the Consumer Protection Act 1987, Computer Angels Limited shall not be liable to the Customer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty under common law, or under the express terms of the Agreement, for loss of profit or any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Computer Angels Limited, its employees or agents or otherwise) which arise out of or in connection with the supply of the Services and Goods (including any delay in supplying or any failure to supply the Services and Goods in accordance with the Agreement or at all) or the use or re-sale by the Customer, and the entire liability of Computer Angels Limited under or in connection with the Agreement shall not exceed the price of the Services and Goods, except as expressly provided in these terms.

No supply dates are guaranteed and Computer Angels Limited shall not be responsible for any loss or damage be it consequential or otherwise suffered by the Customer as a result of late supply of any Services and Goods under the Agreement.

Computer Angels Limited explicitly rejects any automatically renewing contracts. If you hide such terms in your small print take notice that we reject these terms, and will refuse payment and take necessary steps to recover any money taken from us in connection with automatic renewals unless you are in possession of a written or verbal acknowledgment of the renewal and the terms of that renewal given at the time of the renewal.

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